Meeting or Exceeding Goal
Within 20% of Achieving Goal
Greater than 20% from Goal
| Strategic Priority | Metric | Q2 FY 25 | Q3 FY 25 | Q4 FY 25 | Q1 FY 26 | Q2 FY 26 | Goal | Goal Status |
|---|---|---|---|---|---|---|---|---|
| Employee Success | Employee Satisfaction/Engagement ⓘ | 64.0% | 64.0% | 64.0% | 64.0% | 64.0% | ≥ 70.0% | |
| Vacancy Rate - CATS/TMOC Total ⓘ | 5.4% | 7.3% | 5.4% | 5.6% | 6.0% | ≤ 10.0% | ||
| Vacancy Rate (CATS only) | 8.0% | 12.0% | 9.0% | 10.4% | 10.5% | ≤ 10.0% | ||
| Vacancy Rate (TMOC only) | 2.8% | 2.7% | 1.8% | 1.2% | 1.7% | ≤ 10.0% | ||
| Exceptional Customer Experience | Overall Customer Satisfaction ⓘ | 83.7% | 83.7% | 83.7% | 83.7% | 83.7% | ≥ 88.0% | |
| Overall Customer Satisfaction - Fixed Route | 78.7% | 78.7% | 78.7% | 78.7% | 78.7% | ≥ 88.0% | ||
| Overall Customer Satisfaction - Rail | 88.6% | 88.6% | 88.6% | 88.6% | 88.6% | ≥ 88.0% | ||
| Overall Customer Satisfaction - STS | - | - | - | - | - | ≥ 88.0% | - | |
| Ridership - Systemwide (Millions) ⓘ | 4.3 | 4.0 | 4.3 | 4.2 | 3.9 | ≥ 3.0 | ||
| Organizational Resilience | Major Reportable Events Rate per 100k VRM - Fixed Route ⓘ | 1.1 | 0.8 | 0.6 | 0.8 | 0.5 | ≤ 1.0 | |
| Major Reportable Events Rate per 100k VRM - Gold Line ⓘ | 0.0 | 3.2 | 3.3 | 0.0 | 9.8 | ≤ 4.5 | ||
| Major Reportable Events Rate per 100k VRM - STS ⓘ | 0.4 | 0.4 | 0.0 | 0.2 | 0.0 | ≤ 0.3 | ||
| Major Reportable Events Rate per 100k VRM- Blue Line ⓘ | 1.0 | 2.3 | 0.7 | 0.3 | 0.5 | ≤ 1.0 | ||
| On-Time Performance - Bus ⓘ | 79.3% | 82.0% | 81.5% | 83.4% | 84.5% | ≥ 85.0% | ||
| On-Time Performance - Rail ⓘ | 98.6% | 97.2% | 95.5% | 93.8% | 97.4% | ≥ 98.0% | ||
| On-Time Performance - STS ⓘ | 86.3% | 86.4% | 83.3% | 80.5% | 82.8% | ≥ 82.0% | ||
| Positive Community Impact | Perceived Value to the Community ⓘ | 83.7% | 83.7% | 83.7% | 83.7% | 83.7% | ≥ 83.0% | |
| Service Equity ⓘ | 38.8% | 38.8% | 38.8% | 41.5% | 41.5% | ≥ 34.4% |