Positive Trend from last FY
Negative Trend from last FY
| Strategic Priority | Metric | FY 2021 | FY 2022 | FY 2023 | FY 2024 | FY25 YTD Average | Trending |
|---|---|---|---|---|---|---|---|
| Employee Success | Employee Satisfaction/Engagement ⓘ | 60.0% | 63.0% | 64.0% | 64.0% | 64.0% | |
| Vacancy Rate - CATS/TMOC Total ⓘ | - | - | 19.0% | 13.0% | 5.7% | ||
| Vacancy Rate (CATS only) | - | - | - | - | 10.1% | ||
| Vacancy Rate (TMOC only) | - | - | - | - | 1.7% | ||
| Exceptional Customer Experience | Overall Customer Satisfaction ⓘ | 84.0% | 81.0% | 81.0% | 72.0% | 81.0% | |
| Overall Customer Satisfaction - Fixed Route | 80.0% | - | 76.0% | 69.0% | 76.5% | ||
| Overall Customer Satisfaction - Rail | 89.0% | - | 87.0% | 80.0% | 84.0% | ||
| Overall Customer Satisfaction - STS | 86.0% | - | 90.0% | 96.0% | - | ||
| Ridership - Systemwide (Millions) ⓘ | 2.2 | 2.5 | 3.5 | 4.0 | 4.2 | ||
| Organizational Resilience | Major Reportable Events Rate per 100k VRM - Fixed Route ⓘ | 4.8 | 6.4 | 5.6 | 5.5 | 0.9 | |
| Major Reportable Events Rate per 100k VRM - Gold Line ⓘ | 0.0 | 0.7 | 0.5 | 0.4 | 1.3 | ||
| Major Reportable Events Rate per 100k VRM - STS ⓘ | 0.0 | 0.4 | 0.4 | 0.7 | 0.2 | ||
| Major Reportable Events Rate per 100k VRM- Blue Line ⓘ | 0.5 | 0.6 | 0.7 | 0.7 | 0.9 | ||
| On-Time Performance - Bus ⓘ | 87.0% | 84.0% | 81.0% | 79.0% | 81.4% | ||
| On-Time Performance - Rail ⓘ | 99.0% | 94.0% | 96.0% | 92.0% | 96.8% | ||
| On-Time Performance - STS ⓘ | 91.0% | 78.0% | 81.0% | 89.0% | 84.9% | ||
| Positive Community Impact | Perceived Value to the Community ⓘ | 80.0% | 80.0% | 81.0% | 85.0% | 84.2% | |
| Service Equity ⓘ | - | - | - | - | 39.3% |